Privacy Policy
Privacy statement ByMetz.nl | Bags & Suitcases | Eindhoven
Version 2025 – valid from November 7, 2025
By Metz respects the privacy of all users of its website and customers in the store. We ensure that the personal information you provide to us is treated confidentially.
In this privacy statement we explain what personal data we collect, why we do it, and what your rights are.
1. Details of the entrepreneur
V.O.F. By Metz
ByMetz.nl | Bags & Suitcases
Winkelcentrum Woensel 59
5625AD – Eindhoven
Phone number: 040 202 4214 (also available via WhatsApp)
Email address: info@bymetz.nl
Chamber of Commerce number: 72092343
VAT identification number: NL858982869B01
Website: www.bymetz.nl
By Metz is responsible for the processing of personal data as shown in this statement.
2. Personal data that we process
We process personal data of customers who use our services, make purchases through our webshop or in the store, or contact us.
We process, among other things, the following data:
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First and last name
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Address details (street, zip code, city, country)
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Phone number
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Email address
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Payment details (such as IBAN or payment status via payment provider)
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Order history and order number
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IP address and device information (for website analysis)
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Any communication with us via email or WhatsApp
We process no special or sensitive personal data.
3. Purposes of data processing
By Metz uses your personal data exclusively for:
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Processing orders:
To process your order, payment, delivery and any returns. -
Customer service and communication:
To answer questions, complaints or service requests. -
WhatsApp communication:
If you provide your telephone number with an order, you agree that we may contact you via WhatsApp relating to your order (such as delivery updates or questions).
We use WhatsApp exclusively for service, not for advertising. -
Returns handling:
To register and process returns via our returns portal or in store. -
Marketing (only with permission):
To keep you informed of offers or promotions if you have given explicit permission for this. -
Legal obligations:
For example, for tax and administration obligations.
4. Basis for processing
By Metz processes personal data on the basis of the following principles from the GDPR:
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The processing is necessary for the execution of an agreement (such as an order).
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The processing is necessary to comply with legal obligations (e.g. tax retention obligations).
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The data subject has given consent (e.g. when registering for a newsletter).
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The processing is necessary for By Metz's legitimate interest, such as improving customer service.
5. Retention periods
We do not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected:
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Order and invoice details: 7 years (legal retention obligation).
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Communication (email, WhatsApp): maximum 1 year after processing the order.
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Newsletter or marketing data: until you unsubscribe.
6. Sharing data with third parties
By Metz does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement or to comply with legal obligations.
We only share data with:
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Delivery services (PostNL, DHL, etc.) – for delivery of orders;
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Payment providers (Mollie, iDEAL, Klarna, etc.) – for processing payments;
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Returns portal (Sendcloud or equivalent service) – for processing returns;
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Web hosting and webshop software (e.g. Shopify, WooCommerce or Lightspeed) – for the safe running of the webshop;
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Administrative office or accountant – for legal administration.
There is one with all parties processing agreement closed to ensure the protection of your data.
7. Security of personal data
By Metz takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.
Examples of measures:
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Secure (SSL) connection on the website;
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Secure storage of customer data;
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Access restriction to customer data for staff;
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Regular backups and security updates.
8. Cookies and tracking
ByMetz.nl uses functional and analytical cookies.
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Functional cookies: necessary for the proper functioning of the website and the shopping cart.
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Analytical cookies (such as Google Analytics): to gain insight into the use of the website.
We do not use cookies to create personal profiles unless you give explicit permission.
When you first visit the website, you will be asked for permission to place cookies. You can always withdraw or change this consent via your browser settings.
9. Your rights
You have the following rights under the GDPR:
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Right to access your data
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Right to rectification (improvement)
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Right to erasure (“right to be forgotten”)
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Right to restriction of processing
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Right to data portability
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Right to object to processing
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Right to withdraw your consent
Would you like to exercise one of these rights?
Please contact us at info@bymetz.nl.
We respond inside 14 days at your request.
10. Complaints and supervision
Are you not satisfied with how we handle your data?
You can always contact us via info@bymetz.nl.
If you cannot reach an agreement with us, you have the right to file a complaint with:
Dutch Data Protection Authority
www.autoriteitpersoonsgegevens.nl
11. Changes to this privacy statement
By Metz reserves the right to change this privacy statement.
The latest version can always be found at www.bymetz.nl.
Important changes will be clearly communicated via our website or by email.
12. Reviews Webwinkelkeur
We believe it is important that reviews provide the best possible picture of our products and services. Our reviews are therefore administered, impartially, by WebwinkelKeur.
Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here.
Our customers are not rewarded for writing reviews. No discounts or other gifts are given.