When you order something from ByMetz.nl , you can assume that it is a high-quality product. Every product we sell has a legal guarantee: a product must do what the consumer can reasonably expect from it. In addition, you are also entitled to a manufacturer's guarantee for all products in our range, which is an additional guarantee on top of the legal guarantee. We indicate the total guarantee period for each product.
If a product you ordered breaks within the warranty period, please contact our customer service via email address info@bymetz.nl or send an app to telephone number: 040 202 4214. We will contact you within 2 working days for a suitable solution.
We would like to have the following information in your email or app:
Name
Address details
Phone number
Order number
Short and complete description of the problem
Photos that clearly show the problem
Shipping costs related to warranty cases are the responsibility of the consumer.
Complaints
Do you have a complaint? We will be happy to resolve this for you. You can send an email to info@bymetz.nl or send a message to telephone number: 040 202 4214. In case of complaints, you will always speak to one of the owners of ByMetz.nl for a suitable solution. As soon as we have received your complaint, we will send a confirmation of receipt within 2 working days. You will receive a definitive response within 7 days of receipt of the complaint.
