Returns & Shipping
Returns & Shipping
Returns
Not satisfied with your order? No problem – at ByMetz.nl | Bags & Suitcases you can return it quickly and easily.
Reflection period & right of withdrawal
You have the right to return your order within 14 days of receipt without giving any reason.
This period starts on the day you received the product.
During this cooling-off period, you can view and assess the product as you would in a physical store.
Use beyond what is necessary to establish the nature, characteristics and functioning of the product may result in diminished value .
Returns from the Netherlands
Customers in the Netherlands can use our online returns portal :
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Go to: 👉 https://bymetztassenenkoffers.shipping-portal.com/rp/
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Enter your order number and zip code .
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Select the items you wish to return.
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Return the package to a PostNL or DHL service point .
The costs for returning via the returns portal are €6.95 and will be automatically deducted from your refund.
When you return the entire order, you will receive a refund for the full order amount including the original shipping costs .
Returns from abroad
Do you live outside the Netherlands ? Then you cannot use our returns portal.
In that case, you arrange the return shipment yourself via a carrier of your choice.
Make sure the package has sufficient postage and always include your order number and contact details .
Return address:
ByMetz.nl | Bags & Suitcases
Shopping center Woensel 59
5625 AD Eindhoven
The Netherlands
Uncollected orders
If your order is delivered to a service point and is not collected within 7 days , the package will automatically be returned to us.
In that case, return costs plus administration costs of €9.95 will be deducted from the amount to be refunded.
Return Policy
To be eligible for a refund, products must:
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Be in original, undamaged condition ;
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Be unused and show no signs of use;
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Be equipped with all original labels, tags, price tags and accessories ;
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(If possible) returned in the original packaging .
- If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
ByMetz.nl is not liable for loss or damage during return shipments.
Always ensure you have proof of shipping or a Track & Trace code .
Return or exchange in store
You can also return or exchange your order free of charge in our store:
ByMetz.nl | Bags & Suitcases
📍 Shopping center Woensel 59
5625 AD Eindhoven
During our opening hours you can return or exchange items immediately.
You can also indicate in the returns portal that you want to return the item to the store.
The following conditions apply in the store:
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Both discounted and non-discounted items can be exchanged up to 30 days after purchase.
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Only non-discounted items can be returned for a refund within 7 days .
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Returned or exchanged products must be in their original, undamaged condition and include tags and packaging .
Dispatch
We ensure that your order is shipped carefully, quickly and insured .
Postage costs
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Netherlands: Free shipping on orders over €29 .
Below this amount: €3.95 shipping costs . -
Belgium: Free shipping on orders over €29 .
Below this amount: €4.95 shipping costs . -
Other EU countries: Shipping costs are automatically calculated at checkout.
Delivery times
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If you order on a working day before 5:00 PM , your order will be offered to PostNL or DHL the same day .
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In 98% of cases, your order will be delivered the next working day (Netherlands).
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Products with a delivery time of 2–5 business days will be shipped immediately after we receive them.
Average delivery times:
| Country | Delivery time | Reliability |
|---|---|---|
| The Netherlands | 1 working day | 98% within 24 hours |
| Belgium | 1–2 business days | 90% within 24 hours |
| Germany | 1–3 business days | average |
| Other EU | 2–10 business days | depending on destination |
In exceptional cases, shipping may take place via DHL instead of PostNL.
You will automatically receive a message about this in your shipping confirmation.
Episode
Our packages are mainly delivered via PostNL Express Service .
If you are not at home during the first delivery attempt, PostNL or DHL will try to deliver the package to your neighbors .
If this is not possible, the package will be taken to the nearest collection point .
You will receive a notification about this by email or via the PostNL or DHL app .
Track & Trace
Once your order has been shipped, you will receive a shipping confirmation by email with a Track & Trace code .
Via this link you can easily track the status of your order and see when the package will be delivered.
Return Policy Summary
| Situation | Country | Costs | Refund |
|---|---|---|---|
|
Return within 14 days via portal |
The Netherlands | €6.95 | Full purchase amount (minus return costs) |
| Return via own shipment | Outside the Netherlands | Own costs | Full purchase amount (if conditions are met) |
| Unclaimed package | Netherlands/Belgium | €9.95 administration + return costs | Reduced amount |
| Return in store (without discount) | The Netherlands | Free | Money back within 7 days |
| Exchange in store (with or without discount) | The Netherlands | Free | Exchange within 30 days |
ByMetz.nl | Bags & Suitcases
📍 Shopping center Woensel 59, 5625 AD Eindhoven
📞 040 202 4214 ✉️ info@bymetz.nl 💬 also available via WhatsApp
Identity of the entrepreneur
VOF By Metz
ByMetz.nl | Bags & Suitcases
Shopping center Woensel 59
5625AD – Eindhoven
Phone number: 040 202 4214 (also available via WhatsApp)
Email address: info@bymetz.nl
Chamber of Commerce number: 72092343
VAT identification number: NL858982869B01
Website: www.bymetz.nl