Warranty & Complaints

Warranty (legal compliance & manufacturer's warranty)

When you at ByMetz.nl order, you can expect to receive a sound and qualitative receives the product.
The following applies to all our products:

• Legal guarantee (conformity): the product must do what you can reasonably expect from it. If a product turns out to be defective or non-conforming (under normal use), you are entitled to compensation free repair or replacement. If repair or replacement is not possible or reasonable, you are entitled to (partial) refund.

• Manufacturer's Warranty (if applicable): this is a additional guarantee that the legal rights not limited. When applicable, we mention the total warranty period with the product.

How do I report a warranty/defect report?

Send us a message with the details below. That is possible per email or WhatsApp:

• Email: info@bymetz.nl

• WhatsApp / phone: 040 202 4214

Always state:

1. Name

2. Address details

3. Phone number

4. Order number or proof of purchase

5. Short, clear description of the problem

6. Photos and/or short video showing the problem

Receipt & handling

• You receive inside 2 working days an acknowledgment of receipt.

• Appearance inside 14 days you will receive one upon receipt substantive response with an appropriate solution (repair, replacement or refund – depending on the product, the defect and reasonableness).

Shipping costs with warranty

• At one rightly so be entitled to a statutory or manufacturer's warranty examination, repair/replacement and return shipping free of charge for the consumer.

• After research it appears that there is there is no defect (e.g. normal wear and tear or damage due to improper use), reasonable research/shipping costs may be charged. We communicate this always in advance.

What is not covered by warranty?
Damage due to careless or improper use, normal wear and tear, changes/adjustments by third parties, and damage caused after purchase due to fall, impact or water damage are not covered by the (factory) warranty. This does no detriment to your legal rights.

Return/service address (only after registration)
By Metz – Bags & Suitcases
Winkelcentrum Woensel 59, 5625 AD Eindhoven
(Register first via email or WhatsApp; you will receive instructions and, if necessary, a return label.)

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Complaints

Do you have a complaint? We are happy to solve that quickly and carefully on.

This is how you file a complaint

• Email: info@bymetz.nl

• WhatsApp / phone: 040 202 4214

You can speak to ByMetz.nl if you have any complaints always directly with an owner via email.

• You receive inside 2 working days a acknowledgment of receipt.

• Appearance inside 14 days upon receipt you will receive one substantive response. If we need more time, we will let you know within those 14 days when you will get a complete answer.

Independent dispute mediation

Are you unable to reach an agreement with us? Then you can go to:

• WebwinkelKeur – independent mediation. Check our membership and file a complaint at www.webwinkelkeur.nl.

This complaints and warranty policy does no detriment to your rights under the law. We strive to respond to every report fast, fair and customer-friendly to solve.

Identity of the entrepreneur

V.O.F. By Metz
ByMetz.nl | Bags & Suitcases
Winkelcentrum Woensel 59
5625AD – Eindhoven

Phone number: 040 202 4214 (also available via WhatsApp)
Email address: info@bymetz.nl
Chamber of Commerce number: 72092343
VAT identification number: NL858982869B01
Website: www.bymetz.nl